Glossary: Print

Nach oben Auto Pay Authorization

When you authorize Auto Pay, you are giving us permission to automatically debit your bills from your bank account.

Nach oben Balance Due

The amount you currently owe.

Nach oben Balance Forward

The balance carried forward from the time before the period of transactions you are currently displaying.

Nach oben Base Charge

This charge covers fixed costs such as reading and maintaining the meter, account maintenance and billing, mailing the bills and processing the payments. Base charge for sewer also includes cleaning the sewer system to minimize blockage.

Nach oben Billed Amount

Total amount of a bill, for received goods and services.

Nach oben Card Verification Code/Value

A three or four digit value, usually located to the right of the credit card account number in the card's signature field. It can also be referred to as the CVC (Card Verification Code), CVV (Card Verification Value), or CID (Card Identification Number).

Nach oben Conservation

As part of the city's water conservation plan, lawn watering with an automated sprinkler system is prohibited from 10 a.m. to 6 p.m. from June 1 through September 30.

Nach oben Contact History

This is a history of the questions and inquiries you have had regarding a specific bill. The contact history includes customer service responses to your inquiries.

Nach oben Credit Card

We accept Visa, Mastercard, American Express, Discover Card, and Diner's Club.

Nach oben Due Date

The date by which a payment for the full bill amount must be processed by in order to avoid late payment charges.

Nach oben Inquiry

Question or notification, which you send to us for a bill or credit memo. For example, if you have a question about a bill, you can send an inquiry to Customer Service.

Nach oben Meter Number

Identifies the water meter that serves the property.

Nach oben Open

Amount to be paid for a bill. This can be different from the total bill amount if you have already made a partial payment for this bill.

Nach oben Operation WaterShare

Operation WaterShare provides assistance to customers who are temporarily unable to pay their water bill.

Nach oben Partial Payment

A partial payment takes place when you only pay part of the bill amount.

Nach oben Payment Amount

Amount you paid on a specific payment.

Nach oben Premise

Address at which you receive services.

Nach oben Residential Sewer Billing

You monthly sewer charge is based on an average of your water use billed during the previous winter months (December, January, February and March) or your current month's water use, whichever is less.

Nach oben Sanitation Collection Fee

This fee covers household garbage collection and disposal of brush and bulky trash, dead animals and recycling.

Nach oben Services

Water, Wastewater, Sanitation and Stormwater services are currently billed.

Nach oben Storm Water Fee

This fee funds the City's Storm Water Utility to meet the requirements of a federal mandate to control storm water pollution. The fee also pays for other routine maintenance activities that affect storm water quality.

Nach oben Surcharge

An additional charge applied to restaurants, bars, food processing plants, vehicle service facilities and certain industrial processors for treatment of above normal strength wastewater.

Nach oben Usage Charge

This charge is based on volume of usage and covers variable costs such as chemicals, electric power, facility maintenance, repair of water and wastewater mains, and repayment of bonds sold to finance construction of the water and sewer systems.
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