Welcome to City of Dallas ePay
Dallas Water Utilities (DWU) suspended water disconnections and late fees in March of 2020, at the onset of the COVID-19 pandemic. DWU understands the need for all of our customers to have these essential services. As the country reopens and returns to normal, so is Dallas Water Utilities. To ensure continued and efficient delivery of utility services, DWU will resume water disconnections for accounts that are past due and will again apply late fees for past due balances starting October 1, 2021.

Dallas Water Utilities is still here to assist you during these difficult times. We value all of our customers and will work with each and every customer to establish a payment plan that fits your budget. Customers who establish payment plans will avoid disruption of services and continue to avoid late fees.

If you are behind on your water bill and are unable to make your full payment at this time, please contact us at (214) 651-1441 to discuss your options for establishing a payment plan that meets your needs. Our specially trained Customer Service Agents are available Monday through Friday from 8:00 a.m. to 5:00 p.m.

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If you are not currently a City of Dallas Utilities customer, apply for service online  or call customer service at (214) 651-1441.
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Have questions?  Take a look at our FAQ.  Be sure to read the Are you a New User? section.
For latest utility bill inserts, click Inserts.
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