Welcome to City of Dallas ePay
The City of Dallas IT Services will be performing network maintenance Tuesday, Oct. 27, at 6 p.m. until Wednesday, Oct. 28, at 6 a.m. During this time frame customers will not be able to process online or telephone payments. Please accept our apologies for any inconvenience this may cause you.

The City of Dallas stands ready to help any customer in need. To support our customers, effective last Monday, March 16, 2020, water disconnects and late fees are suspended until further notice. If any Dallas Water Utilities (DWU) customers have concerns about paying their bill in-person at our many payment locations, there are many ways to make payments, including mailing a check, paying by phone at 214-651-1441, online at the City of Dallas ePay site and/or through your personal bank application. If you have questions regarding making a payment or if you need to make payment arrangements, please contact us at 214-651-1441. For alternative DWU payment locations, please visit.

Logon with your ePay user ID and password:
  Logon Issues / Forgot Password?
New Service
If you are not currently a City of Dallas Utilities customer, apply for service online  or call customer service at (214) 651-1441.
Have questions?  Take a look at our FAQ.  Be sure to read the Are you a New User? section.
For latest utility bill inserts, click Inserts.
  City of Dallas
Sign Up
Sign up for ePay or Paperless Billing to view and pay your utility services bill online.
Bills may also be paid at any Pay Station
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